DelivApp - Delivery Management Platform

Project Overview

An Israeli SaaS company providing delivery solutions partnered with SweetSoft to develop an on-demand delivery management platform. The platform now handles hundreds of thousands of orders per month and serves hundreds of merchants globally, offering comprehensive ordering and delivery management capabilities.

Challenges

• Identifying essential user features through comprehensive market research
• Architecting scalable solutions supporting multiple service tiers (Enterprise, Enterprise+, Startup, Standard, Premium)
• Designing distinct user scenarios for consumers, couriers, dispatchers, managers, and merchants
• Creating separate native applications for couriers and standard users
• Developing high-performance native iOS and Android solutions
• Integrating with multiple third-party e-commerce platforms
• Ensuring real-time tracking and synchronization across all user types

Our Solution

We developed a comprehensive delivery management platform with native mobile applications for iOS and Android. The system provides speed, convenience, and accessibility with real-time tracking, automated dispatch, and multi-channel integration capabilities.

Key Features

• Real-time Tracking: Live delivery status monitoring and driver location tracking
• Smart Dispatching: Automated and manual dispatch with route optimization
• Multi-User Scenarios: Separate workflows for consumers, couriers, dispatchers, managers, and merchants
• Quick Order Creation: Arrange new shipments in just a few clicks
• Voice Orders: Voice-based order creation for hands-free operation
• VIP Assignment: Priority order handling with dedicated courier assignment
• Proof of Delivery: Digital signatures and photo verification
• Barcode Scanning: Efficient package tracking and verification
• Order History: Complete delivery history with detailed analytics
• Platform Integration: Seamless connection with WooCommerce, Shopify, and Wix
• Push Notifications: Real-time updates for all delivery milestones
• Analytics Dashboard: Comprehensive reporting and business intelligence

Technical Highlights

• Native iOS development using Swift for optimal performance
• Native Android development using Java for broad device compatibility
• Real-time location tracking and mapping integration
• Scalable architecture supporting multiple service tiers
• RESTful API for third-party platform integration
• Robust notification system for all user types
• Optimized for high-volume order processing
• Separate courier and consumer applications

Project Scope

• Duration: 2016-2019 (3 years)
• Hours Invested: 260,000+
• Services Provided:
  • Business Analysis
  • Mobile Development (iOS & Android)
  • Quality Assurance
  • Support & Maintenance

Results

• Successfully processing hundreds of thousands of orders per month
• Serving hundreds of merchants globally
• Supporting multiple service tiers (Enterprise, Enterprise+, Startup, Standard, Premium)
• Two native applications (courier app and consumer app) deployed
• Full third-party integration with major e-commerce platforms
• Real-time tracking and notifications for all deliveries
• Comprehensive analytics for business decision-making
• Platform continues to scale and serve growing user base

Impact

The DelivApp platform transformed the client’s delivery management capabilities, enabling them to compete effectively in the on-demand delivery market. The solution’s flexibility in supporting multiple service tiers allows the client to serve businesses of all sizes, from startups to enterprise customers. The platform’s robust architecture and native mobile applications ensure reliable performance even during high-volume periods, contributing to the client’s continued growth and market expansion.